Shipping Policy

Last updated : 5 November, 2026

At VELQU, we aim to process and deliver every order safely and efficiently. This policy explains our shipping process, delivery timelines and how we handle shipping-related issues.

1. Shipping Coverage & Order Confirmation

VELQU currently ships across India, subject to courier serviceability at the customer’s PIN code. If delivery is unavailable, we may contact you or cancel the order and process any eligible refund.

An order is confirmed once payment is received for prepaid orders or a COD order is accepted by our system. VELQU may verify orders before dispatch.

2. Order Processing & Delivery Timeline

Orders are generally processed within 1–3 business days after confirmation. Orders placed on Sundays or public holidays may be processed on the next business day.

Processing may take longer during sales, product launches, festive periods or unusually high order volumes.

Estimated delivery after dispatch:

Major cities: 2–5 business days
Other locations: 3–7 business days
Remote areas: 5–10 business days

These are estimates, not guaranteed delivery dates. Delays may occur due to courier operations, weather, holidays, transportation disruptions or other unforeseen circumstances.

3. Shipping Charges & Payment

Free Shipping: VELQU currently offers free delivery on all products across India, subject to PIN code serviceability.

Cash on Delivery (COD): COD is available at selected locations and may be subject to order-specific conditions. Payment must be made to the courier at delivery. We may verify COD orders before dispatch. Repeated refusal or unsuccessful deliveries may result in COD restrictions.

Prepaid Orders: Prepaid orders are processed after successful payment. Eligible cancellations and refunds are governed by our respective policies.

4. Tracking, Address & Delivery

Once your order is dispatched, tracking details will be shared through your registered contact information. Tracking updates may take some time to become active.

Orders containing multiple products may be shipped together or separately. No additional shipping charge will apply solely because an order is split into multiple shipments.

Customers must provide a complete and accurate delivery address and contact number. Address changes should be requested as early as possible. Changes cannot be guaranteed once packing or dispatch begins and are generally not possible after courier handover.

Please ensure someone is available to receive the package. Incorrect addresses, customer unavailability, non-response to courier calls or refusal to accept delivery may result in failed delivery attempts.

5. Delivery Delays, RTO & Lost shipments

Delivery delays may occur due to weather, public holidays, courier disruptions, transportation issues, peak-season demand, government restrictions or other unforeseen circumstances.

If your order is significantly delayed or appears lost in transit, contact us with your order number and tracking details. We will investigate with the courier and determine an appropriate resolution, which may include a replacement or refund where applicable.

Return to Origin (RTO): If an order cannot be delivered and is returned to VELQU due to an incorrect address, customer unavailability, refusal or repeated failed attempts, it may be classified as RTO.

For prepaid orders, eligible refunds will follow our Refund Policy. For COD orders returned due to customer-related delivery failures, applicable RTO or handling charges may apply based on the order, where permitted and communicated.

6. Damaged, Tampered, Missing & Incorrect Item

If your package arrives damaged, opened, tampered with or incomplete, please contact us within 24 hours of delivery.

We recommend:

Photographing the outer package and shipping label.
Recording visible damage before opening, where possible.
Taking photographs or videos of the package and product after opening.
Keeping the original packaging until the issue is resolved.

For missing, incorrect or short-shipped items, contact us with your order number, a description of the issue and clear photographs or videos of the package and its contents.

VELQU may verify packing records, order details and courier information before determining an appropriate resolution. Wrong-product claims will be handled under our Returns & Exchanges Policy.

Minor marks or folds on external packaging that do not affect the product may not qualify as product damage.

7. Cancellation, Return & Refunds

Order cancellations may be requested before dispatch, subject to our Cancellation Policy. Once dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.

Please refer to our respective policies for complete details:

Cancellation Policy: [INSERT LINK]
Returns & Exchanges Policy: [INSERT LINK]
Refund Policy: [INSERT LINK]

Return eligibility, exchange conditions, return shipping charges and refund timelines will be governed by these policies.

8. Consumer rights & Policy Updates

Nothing in this policy is intended to restrict any consumer rights available under applicable Indian law.

VELQU may update this policy from time to time to reflect changes in business operations, courier services or legal requirements. Any revised version will be published on this page with an updated date.