Privacy Policy

Last updated : 5 November, 2026

At VELQU, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, when we share it and how we protect it when you use our website or purchase our products.

Brand: VELQU
Legal Business Name: L & P Apparels
GSTIN: 08JBJPK3494M2ZR
ADDRESS: RAWATSAR, HANUMANGARH, RAJASTHAN, INDIA

1. Shipping Coverage & Order Confirmation

Depending on how you use our website, we may collect:

Personal Information: Name, email address, phone number, billing and shipping address, and PIN code.
Order Information: Products purchased, size preferences, order history, delivery details, returns, exchanges, refunds and customer support communications.
Payment Information: Payment method, transaction reference and payment status. We generally do not store complete card numbers, CVV, banking passwords or UPI PINs. Payments are processed through third-party payment providers.
Account Information: Login details, saved addresses, order history and preferences, where an account is created.
Technical Information: IP address, browser and device details, operating system, approximate location, pages visited and website activity.
Third-Party Information: Relevant information received from payment providers, courier partners, analytics services, advertising platforms and other service providers.

2. How We Use Your Information

We use collected information to:

Process orders, payments, deliveries and tracking.
Manage cancellations, returns, exchanges and refunds.
Provide customer support and respond to enquiries.
Verify transactions, prevent fraud and maintain security.
Operate and improve our website, products and services.
Understand customer preferences and measure website and marketing performance.
Manage promotions, reviews and customer-submitted content.
Send promotional communications where permitted. You may unsubscribe from marketing messages at any time, but essential order and service updates may still be sent.
Meet legal obligations and resolve disputes.

Information may be processed based on your consent, fulfilment of your order, legal requirements or other lawful purposes, as applicable.

3. Cookies & Website Technologies

VELQU may use cookies, pixels, tags and similar technologies to maintain website functionality, remember shopping-cart information and preferences, understand website usage, improve performance, measure advertising and detect fraud.

You may manage or disable certain cookies through your browser settings. However, disabling some cookies may affect website functionality.

Our website may also contain links to third-party websites. Their privacy practices are governed by their own policies.

4.Sharing Information With Third Parties

We may share necessary information with trusted service providers, including:

Payment and banking service providers.
Courier and logistics partners.
Website hosting and technology providers.
Customer support and communication services.
Analytics, advertising and marketing providers.
Fraud-prevention services and professional advisers.
Government, legal or regulatory authorities where required.

These parties may process information according to their own privacy policies and applicable obligations. Some service providers may process or store information outside India, subject to applicable law.

VELQU does not sell your personal information as a standalone commercial product.

5. Reviews, Photos & Customer-Submitted Content

Customers may submit reviews, ratings, photographs, videos, testimonials and other content to VELQU.

By submitting such content, you permit VELQU to use it for the purposes and through the channels communicated at submission or otherwise permitted by applicable law. This may include our website, product pages, social media and promotional materials.

Reviews may be displayed publicly with your name, initials, username, rating or product purchased.

Please do not submit passwords, payment details, identity documents, medical records or other sensitive private information. You are responsible for obtaining appropriate permission from other individuals appearing in your submitted content, including minors where required by law.

You may contact VELQU through the website’s Contact page to request that future promotional use of your content be stopped, subject to applicable legal and practical limitations.

6. Data Security & Retention

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

We retain information only for as long as reasonably necessary for order fulfilment, customer support, returns, refunds, accounting, legal compliance, fraud prevention and dispute resolution.

When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to legal retention requirements.

No website or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their accounts, passwords and devices.

If a data security incident occurs, VELQU will take appropriate steps as required by applicable law, including investigation and necessary notifications.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request information about your personal data.
Request correction of inaccurate information.
Request deletion where legally permitted.
Withdraw consent where processing is based on consent.
Raise privacy-related complaints or grievances.
Exercise other applicable data protection rights.

Requests may require identity verification and are subject to legal requirements and exceptions.

Where account functionality is available, you may also request account deletion. Certain information may need to be retained for legal, tax, accounting, security or dispute-resolution purposes.

VELQU may update this Privacy Policy to reflect changes in our practices, services, technology or legal requirements. Any revised version will be published on this page with an updated date.

For privacy-related questions, requests or complaints, please use the Contact details available on our website.