Return & Exchange

Last updated : 5 November, 2026

At VELQU, we want you to have a smooth shopping experience. This policy explains the conditions and process for requesting a return or exchange.

1. Return & Exchange Eligibility

Return or exchange requests must be raised within 5 days of delivery. Requests made after this period may not be accepted.

Requests may be considered for:

Wrong or incorrect products delivered.
Damaged or defective products.
Incorrect size received due to an error by VELQU.
Eligible size exchanges or other approved reasons.

To qualify, products must be unworn, unused, unwashed, free from stains, marks, odours or damage, and returned with original tags and packaging.

2. Size Exchange & Product Issues

Size exchanges are subject to product availability. If the requested size is unavailable, VELQU may offer an alternative resolution.

Change-of-mind, colour preference or incorrect-size selection by the customer will be subject to VELQU’s applicable return conditions.

If you receive a damaged, defective or incorrect product, contact us with your order number and clear photographs or videos. For missing items, provide your order number and details of the issue.

Where a claim is approved, VELQU may offer a replacement, exchange or refund, as applicable.

3. Return & Exchange Process

To request a return or exchange:

Submit a request through the Return & Exchange section on tracking link, where available.
Alternatively, contact us through email or WhatsApp with your order number, product details, reason for the request and supporting photographs or videos, where applicable.

Please do not send any product back without receiving return instructions from VELQU.

Returned products may be inspected upon receipt. Approval depends on the product meeting the applicable return conditions. Approved exchanges and replacements are subject to availability.

4. Return Shipping & Non-Returnable Products

Return shipping charges will depend on the reason for the request.

For defective, damaged or incorrectly delivered products, VELQU may bear the applicable return shipping cost. For customer-requested returns or size exchanges, the customer may be responsible for return shipping charges.

Products marked as Final Sale may not be eligible for return or exchange unless defective, damaged, incorrectly delivered or otherwise required under applicable law.

Products that are worn, washed, altered, damaged by the customer or returned without original tags and packaging may be rejected.